Privacy Policy

Respecting Your Privacy

At Money Source Pty Ltd ("we," "us," or "our"), we are committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our services, you agree to the collection and use of information in accordance with this policy.

Collection of Personal Information

We collect personal information that is necessary for us to provide you with mortgage broking services. The types of personal information we collect may include, but are not limited to:

• Identification Details: Full name, date of birth, and contact details (phone number, email, address).
• Financial Information: Income, employment details, tax file numbers, bank account details, credit history, and any other financial or sensitive information necessary for assessing your loan application.
• Property Information: Details about properties you currently own, wish to purchase, or have an interest in.

We collect personal information through various methods, including:

• Directly from you, when you provide us with your information through forms, applications, or communications with our team.
• Indirectly, through third parties such as credit reporting bodies, financial institutions, or your legal or financial representatives, with your consent.
• From publicly available sources, where necessary.

We collect and use personal information to:

• Assess and process your mortgage, residential loan, construction loan, investment loan, Medico Finance, or SMSF application.
• Communicate with you throughout the loan approval process.
• Comply with legal and regulatory requirements.
• Improve our services and respond to customer queries.

Use and Disclosure of Personal Information

We use your personal information to:

• Provide you with our mortgage broking services.
• Communicate with lenders on your behalf.
• Conduct due diligence and verify your identity.
• Manage our ongoing relationship with you.

We may disclose your personal information to:

• Lenders and Financial Institutions: To help assess your loan application and secure your mortgage.
• Credit Reporting Agencies: For the purpose of checking your creditworthiness.
• Government or Regulatory Bodies: As required by law, including the Australian Taxation Office (ATO) and the Australian Securities and Investments Commission (ASIC).
• Third-Party Service Providers: Who assist us in providing our services (e.g., IT support, marketing, and analytics), subject to confidentiality agreements.

We will not sell or share your personal information with unaffiliated third parties for marketing purposes without your consent.

Data Security and Retention

We take all reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. This includes the use of secure servers, encryption, and other appropriate technical and organizational security measures.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

Access to and Correction of Personal Information

You have the right to access the personal information we hold about you. If you would like to request access, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, usually within 30 days.

If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it. We will take reasonable steps to ensure that the information is accurate, complete, and up to date.

Complaints and Dispute Resolution

If you have any concerns or complaints regarding how we handle your personal information, please contact us using the details below. We take all privacy complaints seriously and will respond promptly, aiming to resolve your concerns within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will be posted on our website, and we encourage you to review it regularly to stay informed about how we are protecting your information.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Money Source Pty Ltd
Email: mv@moneysource.com.au
Phone: +61 (4) 2225 8888
Address: Suite 139 Cardigan Street, Carlton VIC 3053